We encourage you to get involved in the discussion about energy development and regulation. There are lots of opportunities to ask questions, attend events, exercise your rights, or have an impact in your community.
How do you want to join the conversation?
- I have a general question.
- I want to report an incident or emergency.
- I want to file a complaint.
- I want to express a concern about a development or activity that affects me.
- I want to participate in alternative dispute resolution.
- I want to participate in a hearing.
- I want to provide feedback on AER programs, initiatives, and requirements.
- I want to attend an AER information session or public forum.
- I want to get involved in my community.
Ask a General Question
Our dedicated team of customer service staff can help you find the information you need. They can also put you in touch with the appropriate AER team for specific requests. Contact our Customer Contact Centre on weekdays between 8:00 a.m. and 4:30 p.m.
Report an Incident or Emergency
Contact our emergency response line immediately if you witness, or are aware of, unreported problems regarding energy development. Our field staffs respond to incidents and emergencies on a 24-hour basis.
File a Complaint
We want to hear from you if an operation, site, or facility is doing something that could negatively impact public safety, the environment, or personal property. Please call our 24-hour response line (listed above) and provide as much detail as possible. Learn more about how we respond to complaints.
Express Concern About a Development or Activity in Your Area
If you are concerned about a proposed energy project in your area and believe you may be directly or adversely affected by it, you can submit a statement of concern or preapplication concern against the company’s application. We share applications on our Public Notice of Application page.
If we’ve already made a decision on an application and you believe you may be directly and adversely affected, you may be eligible to appeal our decision.
Participate in Alternative Dispute Resolution
Alternative dispute resolution can help two or more groups of people resolve disputes about energy development projects and the possible impacts of those projects. Find out if alternative dispute resolution is right for your situation.
Participate in a Hearing
An AER hearing is a public forum for anyone who may be directly and adversely affected by an application for an energy project. If a hearing is required, we will issue a notice to inform the people and organizations affected by the application. We publish these notices on our website and often in daily or weekly newspapers.
Provide Feedback on AER Programs and Requirements
We often request feedback when we propose new rules and regulations or make changes to existing rules and regulations. Anyone is welcome to provide feedback on our regulatory changes. We’ll post feedback forms on our website during set periods of consultation.
See our Regulatory Change Report for changes that are planned, in progress, open for comment, closed for comment, and completed.
Attend an AER Event or Public Forum
We hold events across the province to share information about regulatory projects, including community meetings and public outreach forums. Find out when we’ll be in your area next or subscribe to our weekly updates to stay informed about upcoming events and forums.
Get Involved in Your Community
Synergy groups across Alberta provide communities with more meaningful, ongoing participation in decisions that directly affect them. Formed within their respective communities or regions, synergy groups are outlets to share information about energy development activity and discuss public safety concerns. AER staff regularly attend synergy events across Alberta.
Synergy groups are made up of public, industry, and government members. The size, structure, and composition of each group is typically influenced by the
- community's population,
- type of production occurring in that region,
- industry activity levels,
- geographic location, and
- environmental or land-use sensitivity of the area.